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Changes to How You Access the ATO’s Online Services

written by Darren Hagarty

After Friday 27 March 2020, you or your business will no longer be able to use AUSkey or Manage ABN Connections to access the ATO’s online services such as the Business Portal.

These technologies are being replaced by myGovID and Relationship Authorisation Manager (RAM)myGovID is the Australian Government’s digital identity provider that allows you to prove who you are online. It is different to your myGov account.

Relationship Authorisation Manager (RAM) is an authorisation service that allows you to act on behalf of a business online when linked with your myGovID. You’ll use your myGovID to log into RAM.

If you are currently making use of AUSkey or Manage ABN Connections to access the ATO’s online services such as the Business Portal, you will need to take the following steps to transition smoothly in advance of the 27 March deadline:

  • Step 1: Establish myGovID credentials for you and any other persons who require access. All persons will need to download the myGovID app and have two of the necessary forms of identification specified.
  • Step 2: Check that your Australian Business Register (ABR) information is correct at www.abr.gov.au and ensure Principal Authority details are correct. Amend If required using AUSkey or myGovID. 
  • Step 3: Set up Relationship Authorisation Manager (RAM) which is needed to control individual user permissions. Launch RAM with access provided through your new myGovID credential. First link your business by following the “Linking your business” (the first step on the RAM landing page).
  • Step 4: Transition/add users: In RAM,look for “View or manage authorisations”. This allows you two ways to add users that have established their myGovID credential, either by importing existing AUSkeys or adding users one at a time. In our experience the import feature is problematic and requires editing AUSkey details to match exactly the same as the details of each user’s myGovID. It is usually quicker and less frustrating to add each user one at a time and it also gives you a chance to review each of the credentials and permission levels. You will experience less difficulties with either avenue if you have a copy of each of the user’s myGovID identity names to match exactly their full and correct name including any punctuation. The invited user will then be visible on RAM with a status noted as “pending”.
  • Step 5: Users will receive an invitation to accept the access you initiated through RAM. They simply follow the steps in the email within 7 days. Once the user has completed this step, they will appear on RAM with a status of “active”.

The ATO have added a suite of explanatory material to their website and have also created  a dedicated information line at 1300 287 539.

There are thousands of businesses yet to transition.  It is conceivable that ATO resources will become more stretched in the lead up to 27 March. Therefore, it is recommended that you transition well in advance of that deadline.


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